3 CREDITS ( TH-HRM-401C-0 )

This module covers the various methods of conducting a training needs assessment to develop a training programme that addresses the performance gaps for different levels of staff (i.e. rank and file to managerial). It also highlights the parameters of drafting a comprehensive training plan, as well as the guidelines and steps to evaluating the programme for enhanced effectiveness.

With a comprehensive training programme in place, your staff’s productivity and efficiency can reach greater heights.

Course Fee

Nett fee payable (inclusive GST)

S$ 642.00

For Singaporeans, PRs and Non-Singaporeans

Course Objectives

Through our experiential classroom training, learners will learn how to:

  • Conduct training needs assessment
  • Develop training plan
  • Implement training plan
  • Evaluate effectiveness of training plan

Course Duration

20 Hours

Who Should Attend

This course is ideal for F&B managerial personnel involved in managing training, such as

  • Human Resource Managers
  • Operations Managers
  • Restaurateurs
  • Entrepreneurs

Modes Of Instruction

  • Lecture
  • Discussion
  • Demonstration / Practice
  • Role Play
  • Observation / Feedback

Mode of Delivery


Avg Teacher-Student Ratio



At the end of the module, learners are required to complete a total of 1 hour and 30 minutes of summative assessment, comprising a written assignment, oral presentation and interview for written assignment, and oral questioning. Upon successful completion of assessment, they will be awarded a Statement of Attainment (SOA).

Entry Requirement

Learners must have a minimum pass in English (C6) for GCE ‘O’ Level Certificate and above or its equivalent (i.e. WSQ Work Place Literacy and Numeracy Skills Level 5). For learners who do not meet the minimum requirements, an oral interview would be conducted to determine suitability for the course.